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Welcome To Blue Haven Pools

After Sales Care

Loss of Warranty Benefits

The customer loses the benefit of the warranties if:

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Service: Filtration

Service: Tiles

*Download FACT SHEET 18 and 20.

  • The Builder reserves the right to not undertake installation of tiles on mesh backing, heavy stone or thick tile for vertical wall application.
  • Glue, grout and tile material to be provided by the nominated party in the contract
  • Sealing and maintenance of the materials purchased by the Customer regardless of nominated party in the contract
  • Deterioration to silicon & grout joints installed by the Builder must be maintained by the Customer at all times including the responsibility to re-apply grout and silicon in event of shrinkage, pin holes, discoloration
  • Chips, damages, cracks, colour or texture variance noticed on tiles prior to laying, during laying or after laying are not deemed as reason to remove and relay

Service: Interior Lining

*Download Stain Removal guide
*Download Black Spot guide
*Download Calcium
*Download FACT SHEET 15 and 21

It is the Customers obligation to inspect the pool shell at time of handover and earmark any surface staining. If no staining is reported it is assumed there is none present and the surface will remain under the responsibility of the Customer

The customer loses the benefit of the warranties if:

  1. Staining is caused by a failure to correctly maintain the pool, including maintains the correct chemical balance
  2. Or water used to fill the pool from hose or tanker causes staining
  3. Failure to diligently remove stagnant water, rainwater, rubble, metal, leaf tannins, rubble, vegetation and external matter or runoff during the construction period prior to handover
  4. After Handover, failure to scrub pool walls with regular brushing to prevent calcium build up or diligence to follow material manufacturers care recommendations

Service: Leak

*Download Leak Letter

*If outside of 12 months warranty terms please book with a leak detection contractor. We only offer under warranty inspections.

Contact Details

Service: Filtration

Service: Tiles

Service: Interior Lining

Resources

Water Balance: Fact Sheet 15

How To Clean Tiles: Fact Sheet 18

Laying Concrete Around Existing Pool: Fact Sheet 20

Pool Care Warranty Manuals: Fact Sheet 21

Stain Removal Guide

Black Spot Guide

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