Welcome To Blue Haven Pools
After Sales Care
Loss of Warranty Benefits
The customer loses the benefit of the warranties if:
- Concrete surrounds pinned into existing pool structure or failure to install adequate expansion joints horizontal or vertically in surrounds
- Weekly chemical reading must be logged by a pool professional
- Load bearing structures, excavations, or penetration on top or within zone of influence of existing pool structure or surrounding pipework
- Failure to hose filter cartridge element & empty skimmer basket weekly or sooner as needed
- Failure to maintain water level 50mm below underside of coping
- Stagnant water, rubble, metal, leaf tannin and debris collected in shell to be removed during construction
- Inappropriate external drainage results in water pooling around structure
- External water pressure during the filling of pool results in hydrostatic valve release
- Inadequate hydraulic water management & lack of drainage resulting in surface water running directly into pool
- Pool lights are connected direct to power without correct usage of transformer
- Failure to earth the pool
- Commissioning own pool equipment prior to handover by Builder
- Failure to cover the equipment with compliant enclosure
- In event of laying own coping, the standard is not of industry practice with reference to glues, expansion act; resulting in coping lifting and interior hairline damages
- Timber, stack stone, external hosed debris leaching onto or into pool resulting in surface staining of pool finishes
- Faulty service line, inadequately sized gas or power, insufficient ventilation resulting in poor equipment/ heater performance and failure
- Turning off hose during the initial pool filling resulting in watermark
